Terms of Service & Privacy Policy
Last updated: November 11, 2026
This website is operated by The Awakened Company Team Ltd., The Awakened Company and The Awakened Project (together, “The Awakened Company“, “we“, “us” or “our“). This page sets out the terms for using our website and explains how we handle your personal information.
On this page
Part 1: Website Terms and Conditions of Use
1. Terms
By accessing this website, you agree to be bound by these Terms and Conditions of Use and all applicable laws and regulations, and you agree that you are responsible for complying with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials on this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on The Awakened Company’s website for personal, non-commercial, transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on The Awakened Company’s website;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or “mirror” the materials on any other server.
This license automatically terminates if you violate any of these restrictions and may be terminated by The Awakened Company at any time. When this license ends, or when you stop viewing these materials, you must destroy any downloaded materials in your possession, whether in electronic or printed format.
3. Disclaimer
The materials on The Awakened Company’s website are provided “as is”. The Awakened Company makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, The Awakened Company does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall The Awakened Company or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on The Awakened Company’s website, even if The Awakened Company or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials on The Awakened Company’s website could include technical, typographical, or photographic errors. The Awakened Company does not warrant that any of the materials on its website are accurate, complete, or current. The Awakened Company may make changes to the materials on its website at any time without notice, but does not make any commitment to update the materials.
6. Links
The Awakened Company has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Awakened Company of the site. Use of any such linked website is at the user’s own risk.
7. Site Terms of Use Modifications
The Awakened Company may revise these terms of use for its website at any time without notice. By using this website you agree to be bound by the then-current version of these Terms and Conditions of Use.
8. Governing Law
Any claim relating to The Awakened Company’s website shall be governed by the laws of the Province of Alberta, Canada, without regard to its conflict of law provisions.
Part 2: Privacy Policy
Your privacy is very important to us. This policy explains how we collect, use, disclose and protect personal information, in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).
Our principles
- Before or at the time of collecting personal information, we will identify the purposes for which it is being collected.
- We will collect and use personal information solely to fulfil those purposes and other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary to fulfil those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal information should be relevant to the purposes for which it is used and, to the extent necessary for those purposes, accurate, complete and up to date.
- We will protect personal information with reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make information about our policies and practices relating to the management of personal information readily available.
Information we collect
When you contact us. If you fill in a form on our website or email us, we collect the details you provide, such as your name, email address and message, so we can respond.
When you subscribe to our newsletter. We collect your name and email address to send you updates you asked for. Every email includes an unsubscribe link.
When you buy from us or create an account. We collect your name, email address, billing address and the details of what you purchased. Payments are processed by Stripe; we never see or store your full card number. Our online store runs on WooCommerce on our own website, so your account and order details are stored securely in our website’s database (hosted by WP Engine). With each order we also record how you found our store (for example, a search engine, social media or our newsletter) and the type of device you used, so we can understand which of our outreach is working.
When you watch our Video on Demand programs. We record which videos you watch, how long you watch, how far you get, and the type of device and browser you use. We use this to run your video library, to understand which content is most valuable, and to improve our programs.
When you watch a trailer without logging in. We count the view anonymously. We do not store your IP address.
When you browse our website. We collect aggregate statistics about visits, such as which pages are viewed, to understand how our website is used.
Cookies
Our website uses cookies to keep you logged in, remember the contents of your cart, complete purchases, record how you found our store and measure website traffic. You can block or delete cookies in your browser settings, but some features, such as checkout and your video library, will not work without them.
Service providers
We use trusted service providers to run our website and services. They process personal information on our behalf and only for the purposes described here:
- WP Engine: website hosting
- Stripe: payment processing
- Bunny.net (Bunny Stream): video delivery. Bunny processes your IP address to stream video and to produce aggregate statistics, such as views by country.
- Mailchimp: newsletter delivery
- Jetpack (Automattic): website statistics and security
Some of these providers store information outside Canada, including in the United States and the European Union, where it may be subject to the laws of those jurisdictions.
How we share information
We do not sell, rent or trade your personal information. We share it only with the service providers listed above, when you ask us to, or when required by law.
How long we keep it
We keep order and payment records for as long as required for tax and accounting purposes. We keep your account and viewing history while your account is active, or until you ask us to delete it.
Your choices and rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete your account and viewing history (subject to records we must keep by law). You can unsubscribe from our emails at any time using the link in each email. To make a request, email info@awakenedcompany.com.
If you have a concern about how we have handled your personal information, please contact us first. You may also contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top of this page shows when it was last changed.
Contact us
The Awakened Company Team Ltd.
Email: info@awakenedcompany.com